Shipping policy

 

At Bellbound, we aim to get your order packed and on its way as quickly as possible. We currently ship throughout New Zealand and Australia using our trusted courier partners.

Shipping Costs

We offer a simple flat-rate shipping structure:

  • Orders under $100: $12.50 shipping

  • Orders $100 and over: FREE shipping

Free shipping is automatically applied to eligible orders at checkout.

Order Processing

Orders are generally processed and dispatched within 1–2 business days after your order has been confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

During busy periods, promotions or public holidays, processing times may take slightly longer. If there is a significant delay with your order, we will endeavour to keep you informed.

New Zealand Delivery

Once your order has been dispatched, estimated delivery within New Zealand is generally 1–3 business days.

For rural addresses, please allow approximately 2 additional business days for delivery.

Delivery times are estimates only and may vary depending on your location, courier network delays, public holidays, weather events and other circumstances outside Bellbound's reasonable control.

Australia Delivery

Bellbound ships to eligible addresses throughout Australia.

Australian orders are charged at the flat shipping rate of $12.50AUD, with FREE shipping on orders of $100AUD or more.

International delivery times can vary depending on the destination and courier network. Tracking information will be provided once your order has been dispatched so you can follow its progress.

Customers are responsible for ensuring that products ordered from Bellbound can legally be imported into their destination and for any applicable customs duties, taxes or import charges.

Order Tracking

Once your order has been dispatched, you will receive tracking information via email.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

PO Boxes

We do not currently offer standard delivery to PO Boxes.

If you need an order delivered to a PO Box, please contact Bellbound before placing your order and we can let you know whether delivery can be arranged.

Incorrect or Incomplete Addresses

Please make sure your delivery address is complete and correct before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment process.

Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where appropriate.

Delayed or Missing Deliveries

Occasionally, courier delays can occur after an order has left us.

If your tracking information has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery period, please contact Bellbound so we can assist you and, where appropriate, raise an enquiry with the courier.

Damaged Deliveries

If your order arrives damaged, please contact Bellbound as soon as reasonably possible after receiving it.

Please keep the product, packaging and shipping materials and provide photographs of the damage where possible. This will help us investigate the issue with our courier partner and determine the appropriate resolution.

Contact Us

If you have any questions about shipping, delivery or an existing order, please contact the Bellbound team through the contact details provided on our website.

We’re happy to help with any shipping questions before you place your order.